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Warranty

Koala Kare® Warranty
Koala Kare® Products, a division of Bobrick Washroom Equipment, Inc, (“Koala”) warrants that at the time that any baby changing station, child protection seat, infant seat kradle, high chair, or booster is delivered to purchaser, they will be free from defects in material and workmanship under normal use and service, with proper maintenance, for a period of five (5) years.

Koala warrants that at the time any other item not specifically included above is delivered, it will be free from defects in material and workmanship, under normal use and service, with the proper maintenance, for a period of one (1) year.

These warranties are limited to, at the option of Koala, the repair or replacement of the defective item, provided that such an item is returned to Koala, transportation prepaid, for Koala’s inspection and approval.

Further, any end user who experiences vandalism to a Koala BCS, regardless of the age or type of unit, can purchase a new, like unit directly from Koala for a small deductible (1/3 of the current list price for the BCS, plus freight, FOB Centennial, CO). Only Koala Kare Baby Changing Stations are a part of this policy.

ADA Standard Compliance
Koala Model numbers: KB200, KB200-SS, KB208, KB100-ST, KB110-SSRE, KB110-SSWM, KB112-CT, KB112-RE are ADA compliant when correctly installed.

Per this standard, the unit shall conform to ICC A117.1-2009 Accessible and Usable Buildings and Facilities, ASTM F 2285-04 Standard Consumer Safety Performance Specification for Diaper Changing Tables for Commercial Use, ANSI Z535.4 Product Safety Signs and Labels, and ASTM G21 Antifungal Standards or local code if more stringent installation requirements are applicable for barrier-free accessibility. Unit shall comply with ADA regulations when properly installed.

ASTM Standard Compliance
All Koala Baby Changing Stations (except the KB112s) and the KB105 Designer High Chairs are compliant with the ASTM standard. There is no standard for the countertop baby changing stations.

Bobrick Product Warranties
The following Bobrick products are warranted to be free from defects in workmanship and material under normal usage from the date of purchase for the periods set forth below. (Rust and discoloration to stainless steel parts resulting from exposure to harsh environmental and/or chemical conditions are not considered to be defects in workmanship or material and there is no expressed or implied warranty for such condition. Refer to Bobrick Advisory Bulletin TB-21, Effective Ways to Clean Stainless Steel.):

Washroom Accessories
Soap Dispensers Limited Warranty
ConturaSeries® Washroom Accessories 3 years
B-306, B-4063, B-4112, B-822 Series,
B-824, B-826, B-8263, B-828
3 years
B-830 SureFlo® Soap System Soap Pumps Lifetime warranty provided Bobrick SureFlo® Soap is used exclusively with this product
   
Mirrors1  
B-290, B-2908, B-292 Series 15 years
B-165, B-1658, B-166 Series 15 years
   
Hand Dryers2  
AirCraft® Dryers: B-700, B-7120, B-7128, B-750 Motor brushes 3 years; all other parts 10 years
Eclipse® Dryers: B-740, B-748 Motor brushes 3 years; all other parts 10 years
AirGuard™: B-708 Motor brushes 3 years; all other parts 10 years
Elan®: B-715 5 years
Compac™: B-710 1 year
Cub™: B-705 1 year
   
Toilet Partitions4  
SierraSeries®, 1090 10 year
DuraLine® Series, 1080/1180 5 year
Toilet Partition Series not otherwise listed
(i.e., TrimLine™, Designer™, Classic® Series)
1 year
   

  1. The following Bobrick mirrors are warranted against silver spoilage from the date of purchase for the periods set forth.
  2. The following Bobrick hand dryers are warranted to be free from defects in workmanship and material under normal usage from the date of purchase for the periods set forth.
  3. The following Koala Kare® Products are warranted to be free of defects in workmanship and material under normal usage, and a replacement policy against vandalism from the date of purchase for periods set forth.
  4. The following Bobrick toilet partition panels, doors and stiles are warranted against breakage, corrosion, delaminating and defects in workmanship from the date of purchase for the periods set forth (this limited warranty is conditioned on the toilet partitions being properly installed, used and serviced).

Other Products
Bobrick washroom accessories not listed above and hardware for all series of Bobrick toilet partitions are warranted to be free from defects in workmanship and material under normal usage service for one year from the date of purchase. (Rust and discoloration to stainless steel parts resulting from exposure to harsh environmental and/or chemical conditions are not considered to be defects in workmanship or material and there is no expressed or implied warranty provided for such condition. Refer to Bobrick Advisory Bulletin TB-21, Effective Ways to Clean Stainless Steel.)

Limitations on Warranties
In all instances, the purchaser’s exclusive remedy against Bobrick is for the repair or replacement, at Bobrick’s option, of warranted defective products or parts. Bobrick will also bear the cost of the purchaser’s return of defective products or parts to Bobrick. Bobrick’s warranties set forth above do not cover damage resulting from vandalism. No other remedy (including, but not limited to, damages for field labor charges, lost profits, lost sales, injury to persons or property or any other incidental or consequential losses) is available.

Falcon Waterfree Technologies Warranty (for products purchased after January 2013)

Falcon Waterfree® urinal systems are designed to deliver optimal performance when properly installed, operated, and maintainedin accordance with Falcon’s documented procedures and instructions while complying with relevant plumbing code requirements. As with all waterless urinals, Falcon® urinals should never be installed on drain, waste & vent systems containing copper pipes.

Limited Warranty on Urinal Bowls, Cartridges and Parts
Falcon manufactures its products under both its own name (as “Falcon-branded” products) and under the brand names of itsprivate label customers (as “private-label” products).

Falcon warrants all urinal bowls that it manufactures to be made of new materials and free from any physical or workmanship- related defect for a period of five (5) years from date of product purchase. During the warranty period, Falcon will, at its option after inspection of any claimed defects, remedy any defects in the urinal bowls resulting from defects in material or workman ship under normal use and service by either repairing or exchanging parts or the urinal bowl. After the owner installs a Falcon- branded bowl, the owner may obtain an additional five (5) year extension of this warranty period (for a total warranty of ten (10) years from date of purchase) by registering its purchase at www.falconwaterfree.com within five (5) years of date of purchase.

Falcon warrants its cartridges, housings and installation hardware to be made of new materials and free from any physical or workmanship-related defect at time of purchase. Falcon will replace any cartridge, housing or installation hardware which deviates at time of purchase from its specifications as a result of defects in material or workmanship.

Limitations: The above are the sole and exclusive remedies under this warranty to the purchaser, and Falcon is not responsible for any incidental or consequential damages whatsoever including, but not limited to, removal or installation costs associated with any damages and costs associated with pipe leakage behind walls. To the extent allowable by law, the implied warranty of merchantability is limited to the duration of this warranty term. This warranty is VOID under the following circumstances:

  • Use of non-Falcon replacement parts or cartridges, or reconditioned Falcon cartridges obtained from third parties, with Falcon urinal systems;
  • Use of Falcon urinals or cartridges on drain, waste and vent systems containing copper pipes;
  • If urinal or cartridge repairs or alterations are undertaken by unauthorized persons, including but not limited to non-licensed plumbers;
  • Damages resulting from improper installation, neglect, abuse, or alteration;
  • Damages caused by misuse, accident, fire, and other acts or occurrences beyond Falcon’s control; and
  • Change of ownership (including transfer or assignment) of urinals at any time during the warranty period; however, transfers from distributors authorized by Falcon or its private label customers do not void this warranty.

Applicability: The warranty remedies herein are available only upon proof of purchase. This warranty is not transferable or assignable after installation and does not affect any non-alterable statutory rights which may exist and vary from state to state or province to province. This warranty does not apply to local building code compliance because local building codes vary considerably. Any purchaser should confirm local code compliance pre-installation with local officials or plumbing contractors.

Warning:
NEVER USE A NON-FALCON REPLACEMENT CARTRIDGE OR ANY OTHER NON-FALCON AUTHORIZED PARTS WITH THE FALCON URINAL. Falcon urinals, cartridges, and other parts are approved as a complete system that complies with both Falcon performance specifications and relevant plumbing standards and codes. Use of any non- plumbing code approved replacement cartridge in a Falcon urinal system: a) immediately voids this warranty, b) may cause the facility in which a Falcon urinal is installed to be in violation of building and/or plumbing codes and subject to fines due to use of a non-approved replacement cartridge, c) may create a risk of plumbing failure, and d) may cause your insurer to deny coverage for any facility damages as a result of such plumbing failure.