Company Info - Make Checks to:

BabyChangingStations.com
2512 Telegraph Ave, Suite 237
Berkeley, CA 94704

Toll Free Phone and Fax 1-866-465-3294
Direct Fax 925-253-7455

BabyChangingStations.com was started in 1997 and we proudly distribute Koala baby changing stations and products.

Return Policy

Exchange Policy. All exchanges require an RMA which must be requested within 3 days of the delivery date. Thereafter, all sales are final. All exchanges must be received in their original packaging and in sellable condition to receive credit. All exchanges are subject to a 20% restocking fee. If you believe you qualify for the return exchange of a product, you must request an RMA number and agree to the inspection and restocking fee if applicable. After we receive your request we will confirm purchase date and issue an RMA number if qualified, and provide an address to ship the product to. When the product is received, an inspection will be done to evaluate if the original packaging and product are in sellable condition making it qualified for an exchange. If the product and packaging meet the acceptance standards for an exchange then a 20% restocking fee will be assessed and charged to you for the exchange. Per our website policy you must notify us within 3 days of delivery of your intent to exchange a product. Shipping Cost, Freight Cost, and Handling Cost are not refundable. All exchange returns, when qualified are subject to a 20% restocking fee. You will be responsible for the freight to return the material to our location.

Check Orders

If you choose Payment by Check during the purchase process, we will hold the items in your order in a pending status until we receive your check. Once the check has been received we will schedule shipment. Our policy permits you three days to change or modify your order after which your order cannot be cancelled or changed.

Purchase Orders

We are happy to provide terms to any company or organization that has first established a credit history with our company. For your convenience, at check-out, we provide a payment method named "Purchase Order". To apply for a credit account please contact us at sales@babychangingstations.com. Initial orders may require pre-payment. Purchase orders under $50.00 are not accepted and will require prepayment. Purchase orders over $500 must first be approved.

Privacy Policy

1. What information do we gather?
   At babychangingstations.com, we use cookies to track your stay at our store. The cookie does not gather any information from your computer or profile your system.
   
2. What organization is collecting your information?
   babychangingstations.com collects and stores information in our secure and confidential database. Intermediaries are used only to handle credit card processing and product fulfillment. A 3rd party credit card verification company handles all credit card processing. Orders are processed and shipped by only the most reputable suppliers of our products/services.
   
3. How do we use your information?
   We have three main uses for your personal information: Tracking your visit at babychangingstations.com, processing and shipping your order, and being able to contact you a) at your request, b) because of an issue with your order, or c) for occasional special offers.
   
   We use this information to stay informed about our customer's needs and to make sure we are offering the best products and services available. Your telephone number is used only if we have questions or need to reach you immediately regarding your order.
   
With whom will your information be shared?
We will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law, or unless approved for in writing by you.

What choices are available to you regarding collection, use, and distribution of the information?
In order to complete any request/order/service, it is necessary for you to enter a minimum amount of information. The required fields of entry are always marked as such. All other fields are optional. You always have the option of calling one of our Customer Care Representatives to provide it over the phone.

SSL Technology
Secure Sockets Layer (SSL) technology is presently the very safest way to send credit card information over the Internet. Information is first encrypted on your computer, then decrypted on our side, preventing anyone from accessing any information in between. To ensure your security, we recommend the use of SSL-capable browsers, like Netscape 3.0 or Internet Explorer 3.0 or higher. babychangingstations.com utilizes Verisign secure site services. VeriSign Secure Site Services include Server IDs (SSL certificates), which, when installed on a Web server, authenticate sites to visitors and encrypt information (credit card, personal, etc.) transmitted over the Internet.

4. Passwords
   While registering for a Registered Shopper Account, you’ll be asked to provide a personal password of your choice. This password will be used for all future access to your account. For security reasons, we cannot assign a password for you, nor can we provide it to you over the phone in case you forget it. If you do happen to forget your password or log-in your password incorrectly, simply click on the 'EMAIL MY PASSWORD' button. We will delete your current password from our files and email you a randomly generated, password. Once you log in with this password, you will have the opportunity to customize a new password in order to regain access to your Account.
   
5. Correct/Update Policy
   Babychangingstations.com offers you the ability to correct or change the information you submitted during MEMBER registration and/or Checkout at any time and as often as necessary. You can access and change it from the ‘Continue Checkout’ page during the checkout phase of the buying process or once you initially log in to your account. Users who are experiencing problems or who have any questions about how our services work can contact us.

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